Posted by Bruce Miller
A couple comments have crossed my desk in the last few days focusing on our policy and practice regarding understudies. Phil and I had a vigorous discussion this afternoon around this issue, arguing pro and con so that we could both wind up on the same page. It was a fascinating debate.
Let me sum up where our thoughts now stand. I do so partially because we're curious how each of you might feel about these matters.

If an actor becomes incapacitated and is unable to go on stage for one or a few performances, we will try to perform the show with an emergency understudy, if such a remedy seems appropriate, and if a capable replacement can be found on an emergency basis. Recent examples include the following.
* Scott Wichmann injured himself during a performance of
Scapino! Because of the unique nature and size of his role, we felt it would be impossible to find a suitable replacement with no notice. We cancelled three performances until Scott was well enough to perform again. The cancelled ticket holders were disappointed.
* Robin Arthur became ill during the run of Mame. The director/choreographer of the show, K Strong, was able to go on in her place, albeit with no rehearsal. The show went on as scheduled with no cancellations, and the audience was pleased.

* Robin O’Neill lost her voice during the final weekend of
Into the Woods. The director/choreographer of the show, Robin Arthur, was able to go on in her place, book in hand, for one performance. The show went on as scheduled with no cancellations, and the audience was pleased.
If an actor informs us of a performance conflict before rehearsals begin, we have the choice of hiring that actor or someone else. If we choose to hire the actor with the conflict, it is our responsibility to hire and rehearse a capable understudy to take over the role in the original actor’s absence. The expectation is that there will be no appreciable drop in artistic quality while the original actor is away. Recent examples include the following.

* Susan Sanford informed us before accepting her role in
The Man Who Came to Dinner that previously arranged vacation plans made it impossible for her to perform during one week of the run. We hired and rehearsed Jan Guarino to replace her during that week. Jan did a great job and the audience thoroughly enjoyed the show. Coincidentally, Susan had stepped in for Jan several months earlier when Jan had to leave the cast of
Annie Get Your Gun to begin another contract.
* Emily Cole Bitz informed us before accepting her role in Smoke on the Mountain that she had a family commitment that would cause her to be out of town during one week of the run. We hired and rehearsed Marianne Minton to replace her during that week. Marianne did a great job and the audience loved the show.

* Scott Wichmann and Jen Meharg informed us before accepting their roles in
The Odd Couple that they had an out-of-town wedding obligation that would cause them to miss one week during the run. We hired and rehearsed Richard Koch and Vickie McLeod to take their places for one week. Richard and Vickie were outstanding, and the audience saw just as good a show as they would have seen with Scott and Jen.
In every instance that an actor has become sick and we have sent a talented but less-than-fully-prepared understudy on stage to play the part, every audience member who has communicated with us has expressed appreciation for us not canceling the show, despite the less than total preparedness of the understudy.

In every instance when an actor has taken a planned leave of absence and we have sent a fully prepared understudy on stage to play the part, the audience has seemingly loved the show. A few audience members, however, have complained that our box office staff failed to notify them of the actor’s planned absence when they purchased their tickets.
When an actor’s absence is planned, we always issue a press release in advance of the understudied performances. Local media outlets sometimes run these press releases; often they do not, or they run them after the fact. We also always announce the planned for cast replacement on this blog. Ticket buyers who want to know about any and all planned cast replacements can always come here to find out what’s up.

In emergency
and planned situations, we follow national theatre protocol. We do
not ask our box office staff to inform ticket buyers of cast replacements or understudies. There are several reasons why.
1. What we sell at our box office are tickets to shows, not tickets to the solo performance of one actor.
2. We believe it demeans the work of the remaining cast and the understudies to “alert” ticket buyers to a cast change, indirectly implying that the new cast is somehow less worthy than the original cast.
3. We fear that the mere act of informing ticket buyers of the presence of an understudy may make them feel compelled to choose another week, thereby placing an unfair burden on the remaining cast and the understudy who are then forced to perform for half-houses or worse.

4. It is not possible or appropriate to provide our box office staff with all the information they may need to answer questions about why the actor is absent, how large is the role of the absent actor, how close is the skill set of the understudy to the skill set of the original actor, is the understudy fully prepared, how does the cast change impact the show.
5. We have no way of knowing which audience member is determined to see which actor, and we don’t want to put ourselves in a position of second-guessing who is coming to Annie Get Your Gun specifically to see Jan Guarino, or The Man Who Came to Dinner specifically to see Susan Sanford, or Smoke on the Mountain specifically to see Emily Cole Bitz, or The Odd Couple specifically to see Scott Wichmann and/or Jen Meharg. We welcome questions from ticket buyers about whether this or that favorite actor is going to be in this or that performance. Our box office staff will do its best to answer those questions, but we don’t initiate them.
6. Finally, if a single ticket buyer is dissatisfied with any aspect of a Barksdale performance, we welcome their constructive criticism and we apologize for their disappointment. If a subscriber is dissatisfied with any aspect of a Barksdale performance, we offer them a cash refund, no questions asked.
We always announce understudies to the audience prior to the performance in which the understudy will be appearing. And if we were to ever believe that any given Barksdale performance were to be less than professional, we would offer refunds to all ticket buyers who requested them, be they single ticket buyers or subscribers.
This is our policy regarding understudies. We believe it is in keeping with national best practices. We believe the refund policy goes well beyond national best practices. We welcome your input and opinions.
--Bruce Miller